What Information We Hold and Why
We collect the details you give us when you open an account: your name, contact information, and the payment method you use — whether that is bKash, Nagad, or Rocket. Each time you make a deposit or withdrawal through one of those wallets, a transaction record
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is created and linked to your account. We also collect device and session data automatically — browser type, IP address, and session timestamps — to detect unusual access patterns and keep your account from being used by anyone else. We do not sell this data to
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third parties. We share it only where required to process your payment through a local wallet provider, or where we are required to do so by applicable law in eligible regions. Your payment details are never stored in plain text on our servers; wallet references are
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tokenised after each transaction is confirmed. If you contact our support channel, the conversation log is retained to help resolve any follow-up queries about the same account. You can ask us to confirm what data we hold, request a correction, or ask us to delete it
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where no legal obligation requires us to keep it. Availability of these rights depends on your local law.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.